Bergdorf Goodman announced on Wednesday the launch of a new program dedicated to extending the life of its customers’ luxury goods.
Dubbed ‘Conscious Closet’, the program starts with a Bergdorf Goodman stylist consultation, where garments are identified to either be edited, repaired, altered or resold. As part of the experience, the New York City retailer will leverage its network of strategic partners and its in-house services to provide clients with a seamless experience.
In particular, customers can receive restoration services from long-standing partner Santana Leather Care including resoling and stretching, re-dyeing and re-finishing leather, cleaning and replacing linings, replacing hardware, and more.
Bergdorf Goodman also offers access to its on-site atelier for any tailoring or restyling. It will equally be offering customers circular services in partnership with leading resale platform ‘Fashionphile’. Lastly, Neiman Marcus and Bergdorf Goodman have partnered with Give Back Box to facilitate donations between clients’ closets and local charities.
“We’re thrilled to be launching Conscious Closet, an integrated set of service offerings that combine our efforts in circularity with our legendary client experience,” said Melissa Xides, chief retail officer, Bergdorf Goodman.
“The program has been designed to extend the use of the beloved items in our customers’ closets and we’re certain this first-of-its-kind program will be a welcome addition to the services we provide our customers.”
Conscious Closet supports Neiman Marcus Group’s (NMG) environmental, social, governance (ESG) strategy, which includes a commitment to extend the useful life of 1,000,000 luxury items through circular services by 2025.
The program also complements Bergdorf Goodman’s ongoing curation of ethical and sustainable products, Conscious Curation.
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